Support
Support for Playbook access, mentor scheduling, billing questions, and account help.
Common fixes
Playbook access
Request Playbook access and include the email you plan to use for your D3Direct account.
Mentor booking
Browse mentor profiles and contact D3Direct when you are ready to request a session invite.
Billing
Send support the service or page you are asking about and we will route the billing question.
Recruiting services
Tell us where you are in the process and what type of support your family needs next.
FAQ
What should I do first?
Start by using the free tools to explore school fit and possible recruiting paths. From there, review the Playbook for structure and next steps, then book time with Karl if you want help interpreting your options or planning the next move.
Where is the Playbook after purchase?
If you need Playbook access, contact Support with the email you use for D3Direct and we will help route the request.
Can I reschedule a mentor session?
Email Support with the mentor name, preferred windows, and your timezone so the team can help coordinate.
Why did my school list change?
Your list responds to profile inputs. Updating sport, academics, location, or cost preferences can change the results.
Do you guarantee admission or roster spots?
No. D3Direct helps with fit, planning, and execution. Colleges and coaches make final decisions.
Who do I email for billing?
Email support@d3-direct.com with the page, service, and a short note about what you need.